Serena Cheung is a National Flood Insurance Program (NFIP) team member of the Mitigation Division’s Floodplain Management and Insurance Branch at FEMA Region IX in Oakland, CA. As a Floodplain Management Specialist, she works to support communities participating in the NFIP in order to reduce flood risk and future flood damages. Her territory assignment includes American Samoa, CNMI, Guam, Hawai'i, and parts of Southern California. She is enthusiastic about collaborating with communities to help build their flood resiliency through floodplain management.
Prior to joining FEMA in August 2019, Serena worked at the U.S. Department of Agriculture, Food and Nutrition Service in San Francisco, CA, where she worked on procurement, property management, administrative procedures, continuity of operations, evacuation plans, and safety measures. She served as a Peace Corps Volunteer in Benin, West Africa for three years as a Community Economic Development Volunteer at a Village Savings and Loan Association nonprofit and at Population Services International, providing technical assistance and training to communities in French on topics such as small business management, maternal/child health, water/sanitation/hygiene, nutrition, quality shea processing, English literacy, and grant writing and compliance. Serena earned a Bachelor of Business Administration in International Business and Marketing from Villanova University.
Outside of work, Serena enjoys cooking, baking, and staying active by running, hiking, and practicing yoga.
A warm welcome to the Hawai'i Floodplain Management Ohana, Serena!