The Department of Land & Natural Resources NFIP/Floodplain Management office is currently teleworking in an effort to reduce the spread of coronavirus (COVID-19). Per Hawai'i Governor Ige’s sixth supplementary proclamation, stay-at-home orders have been extended and the office is expected to telework until May 31st, or further notice.
Flood Mapping and Technical Assistance
- Call: FEMA Map Information eXchange at 1-877-336-2627 (Weekdays, 8:00 a.m – 7:00 p.m., EST)
- Email: FEMAMapSpecialist@riskmapcds.com
- Finding your flood zone: http://gis.hawaiinfip.org/fhat/
Flood Insurance and Claims Assistance
- Call: NFIP Help Center at 1-800-427-4661 (8:00 am – 8:00 pm EST)
- Visit: www.floodsmart.gov
- Publications: https://waihalana.hawaii.gov/flood-insurance/flood-insurance-publications/
FEMA HQ Bulletins relating to COVID-19
- Extension of the Grace Period for Payment of National Flood Insurance Program (NFIP) Premiums Due to COVID-19 Pandemic (https://nfipservices.floodsmart.gov/sites/default/files/w-20002.pdf)
- FEMA HQ -WYO Bulletin (W-20004) on Guidance on Adjusting Claims Remotely Due to COVID-19 (https://nfipservices.floodsmart.gov/sites/default/files/w-20004.pdf)
Building Permit and Floodplain Development Regulations Assistance
Regulations: https://waihalana.hawaii.gov/floodplain-management/
Floodplain Development/Building Permit Question? Contact the appropriate county floodplain managers (please be patient as they may be teleworking or on an altered work schedule):
- Honolulu (Mario Siu-Li): msiuli@honolulu.gov
- Maui (Diego Sanchez-Gomez): Diego.Sanchez-Gomez@co.maui.hi.us
- Kauaʻi (Stanford Iwamoto): siwamoto@kauai.gov
- Hawai'i (Bryce Harada): Bryce.Harada@hawaiicounty.gov
For additional contacts, visit: https://waihalana.hawaii.gov/contact-us/
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